Monday, 10 November 2008

Live! From the council chamber

Is this the first blog post from the Waverley council chamber?

18.59: Just been asked by another councillor to chat about blogs after the meeting. Excellent.

19.20: Well, I'm at the Community Overview & Scrutiny Committee, and in a short but very appropriate item on communications with tenants, and the key being frequent updates, rather than being kept in the dark.

19.26: STATUS Survey - 85% overall satisfaction, on a response rate of 56%.

19.34: But, once broken down a bit, it reveals some real differences between, say, younger families and those in sheltered accommodation. Satisfaction of younger people is significantly lower, and this maybe due to type of home being unsuitable.

19.42: John Swanton makes a good point - that even where issue is sorted out, the solution may not be to the tenant's preference, and therefore not deliver "satisfaction".

19.55: Just shared some puzzlement at some of the survey questions - puzzlement shared by the officers! I wish we were allowed to add supplementary questions.

20.20: A great review of the Careline service - a wonderful provision for those who need it.

20.34: Hurray for technological innovation - the extensions to this service include smoke alarms, fall detectors, external door detectors. All sorts of comfort for those in need.

20.46: Bit of a discussion about reliability of technology - the risk that it doesn't work, especially once the 24 hour fault reporting service is demised. Very unlikely, but what about monitoring / polling of units from the centre?

20.50: So, tech possible, but we don't use that version of the equipment yet.

21.03: Councillor Webster has just introduced the performance stats in his own inimitable style.

21.09: And concluded by agreeing for Councillor Wilson to replace me on that sub-committee.

21.14: Just learned that WBC have to pay council tax on its own void properties! E.g. £60,000 pa on Rowland House alone.

21.19: Good news item - 100% gas servicing.

21.20: Meeting closed. Home I go.

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